Frequently Asked Questions
Answers to the questions people ask most about TRUEDEN, the courses, the weekly group and consultations.
About TRUEDEN
What is TRUEDEN?
TRUEDEN is home to the TRUEDEN™ Self-Care Mastery Model. It looks at your life as eight connected Life Tanks: Spiritual, Physical, Mental, Emotional, Relational, Occupational, Financial and Environmental. When one tank runs low, it affects the whole. When one is replenished, it strengthens all.
Is TRUEDEN therapy or counseling?
No. TRUEDEN consultations, courses and groups are educational and goal-focused. They are not counseling, psychotherapy, medical care, or financial or legal advice, and they do not diagnose or treat any condition. If you need clinical care, Marsha can share referral resources.
What if I am in crisis?
If you are in crisis, call or text 988, or call 911. You can also visit our Crisis Resources page.
Where do I start?
Take the free Self-Care Mastery Assessment. It has 24 statements, takes about 5 minutes, and emails you a snapshot of how your eight Life Tanks are doing.
Courses
How do the courses work?
There are eight courses, one for each Life Tank. Each course has 12 lessons. A new lesson opens each week after you mark the previous lesson complete. Each course includes short video lessons, worksheets, reflection prompts, short quizzes, 12 weeks of live weekly group sessions with Marsha, and a certificate of completion.
What is the My Core Values lesson?
Your first course includes a short bonus lesson, "My Core Values," which opens the day you sign up. Once you complete it, Lesson 1 of your course opens. You only complete My Core Values once; any course you take after that begins at Lesson 1.
Which course should I take first?
Marsha recommends starting with Spiritual Wellness, because it lays the foundation of core beliefs and values that guide all of TRUEDEN. It is not required as your first course.
When do the courses open?
The courses are coming soon. Join the waitlist and you will hear first when each course opens.
How long can I access a course?
You keep access to your course for 12 months from your purchase date. If you pause your course, your access is extended by the length of your pause. Download your certificate before your access ends.
Weekly Group
What is the weekly group?
The weekly group is a one-hour online session led by Marsha, held in Central Time. It focuses on skill building, reflection and supportive discussion. Each group is limited to 20 members, and sessions are not recorded. Please read the Weekly Group Guidelines.
If I cannot make the Tuesday group, can I join the Wednesday group instead?
Yes, as long as that session has room. Members can attend either day in any week.
If I miss a group session, can I make it up after week 12?
No. Group access lasts 12 weeks from your purchase date, and weeks are counted whether or not you attend. If you miss a week, you can make it up by joining the other day that same week.
What happens after my 12 weeks of group access?
You can keep attending the weekly group with a Monthly Group Pass for $199 per month. You will receive an email about the Monthly Group Pass in week 10. The pass renews each month, and you can cancel at any time.
Payments, Refunds and Pausing
How much does a course cost?
A course is $997 paid in full, or 3 monthly payments of $349. The Helping Professional Rate is $699 paid in full, or 3 monthly payments of $249.
Who qualifies for the Helping Professional Rate?
Veterans, emergency personnel, medical professionals, mental health providers, teachers, and staff of 501(c)(3) nonprofit organizations. Eligibility is verified before the rate is applied.
Do you offer refunds?
All purchases are final, and we do not offer refunds, including for unused lessons, missed sessions or partial months. If life gets in the way, you can pause instead.
What if life gets in the way?
Email [email protected] to pause your coursework and weekly group sessions. A pause may last up to 12 months, and you can pause once in any 12-month period. When you are ready, you return to the lesson and to the group sessions where you left off.
Consultations
What happens in a consultation?
In your Initial Consultation, Marsha reviews your assessment results with you and talks through where you are and what your top priorities are. Sessions are $125 for 55 minutes. Request a consultation and Marsha will reach out within 24 hours to schedule.
What is the cancellation policy?
Please give at least 48 hours notice to cancel or reschedule. Sessions cancelled with less than 48 hours notice, or missed, are charged in full.
Still have a question?
Send a message and Marsha will reply within 2 business days.
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